Tag Archives: Note 7

23 Samsung Executives ‘Kneel’ On Stage To Apologize For Galaxy Note 7

It’s been a wild year for Samsung. The Korean tech goliath’s Note 7 has made a considerable amount of debacles around the world. Still, China has been generally sympathetic when contrasted with different nations. The nation’s state supporter had some decision grants for Samsung, where things took an intriguing turn. Samsung held an occasion in Shijiazhuang, Hebei to thank its merchants for their support in the midst of the emergency.

It’s here when Samsung’s Korean and Chinese administrators swung to irregular intends to show both their appreciation and conciliatory sentiment. In a fascinating turn, 23 administrators made that big appearance and bowed. The move set the nation’s microblogging circle ablaze. Clients reacted contrarily to the move. Instead of welcome it, they dissented that the bowing damaged Chinese social standards.

With regards to stooping, Korean and Chinese societies have distinctive standards. For the previous, it’s a type of lowliness and regard, which Samsung’s administrators planned to illustrate. For the last mentioned, it’s an indication of edginess, love or outrageous love. So in case you’re Chinese, no big surprise you’d get bothered at such an unmitigated error. Clients now blame Samsung for being insensible of social contrasts, in spite of being a multi-national organization. It’s starting to look like nothing can go well for Samsung now, regardless of how hard the organization tries.

Samsung reacted to the feedback through the announcement, “This was territorial stock requesting occasion for merchants, PR had no learning of it heretofore. As we comprehend it, regardless of the impact of the Galaxy Note 7 blasts, wholesalers kept on supporting Samsung, and booked numerous requests at the occasion. This was to a great degree touching for Samsung’s top administrators, and in understanding their traditions they stooped to express appreciation towards these merchants. Samsung’s China officials were likewise moved, and they stooped as well.” Thoughts? Tell us what you think in the remarks area underneath and stay tuned for the most recent.

Swop Note7 for S7 edge and get $250 cheque

SINGAPORE – Samsung Galaxy Note7 owners who swop their scrapped phones for the S7 edge will receive a $250 cheque, Samsung said on Tuesday (Oct 18) as the company fights to keep customers.

Those who want a refund will get back $1,168, which is the retail price of the Note7 launched just two months ago. The Samsung Galaxy S7 edge, another flaship device, retails for $1,098.

The two exchange options will apply to customers who bought the Note7 at full price from retailers, and those who paid a subsidised rate for it after signing a two-year service contract with local telcos Singtel, StarHub and M1. Customers’ telco contracts will continue undisrupted.

Here’s why Samsung Note 7 phones are catching FIRE

Why Note 7?

What makes the Note 7 different: Samsung may have accidentally squeezed its batteries harder than it should.

“The defect was revealed when several contributing factors happened simultaneously, which included sub-optimized assembly process that created variations of tension and exposed electrodes due to insufficient insulation tape,” a Samsung representative tells CNET.

Or, in plain English: the thin plastic layer that separates the positive and negative sides of the battery got punctured, became the shortest route for electricity to zap across the battery (that’s why they call it a “short-circuit”), and became a huge fire risk.

What does pressure have to do with it? MIT materials chemistry Professor Don Sadoway explains that today’s cell phone batteries are made by literally pressing together a stack of battery components — and that battery companies are under pressure (no pun intended) to cram in as much battery capacity as possible.

Update, September 15 at 2:00p.m. PT: The CPSC has officially approved the Galaxy Note 7 recall and exchange program in the United States, and Samsung says new Note 7 smartphones with safe batteries will be available at “most retail locations no later than September 21, 2016.” We’ve updated this story to reflect that.

Update, October 10 at 1:31p.m. PT: As many as five of Samsung’s replacement Note 7 smartphones have also allegedly caught fire. All US carriers have stopped selling the phone. Samsung and the US Consumer Product Safety Commission are investigating.

Update, October 10 at 4:21p.m. PT: Samsung and the CPSC have officially advised that all Galaxy Note 7 phones — new and replacement — should be shut down.

Samsung permanently STOPS all production of Note 7

Latest News

All Note 7 Production has been ceased by the Korean Tech Giant
“We recently readjusted the production volume for thorough investigation and quality control, but putting consumer safety as top priority, we have reached a final decision to halt production of Galaxy Note 7s,” the company said.
“For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production.”

‘Brand damage’
Samsung could suffer “a considerable loss of consumer faith,” said Greg Roh at HMC Investment Securities.
“If it’s once, it could be taken as a mistake. But for Samsung, the same thing happened twice with the same model,” he said.
“The reason consumers prefer brands like Samsung and Apple is because of product reliability. So in this case, brand damage is inevitable and it will be costly for Samsung to turn that around again.”

Note 7 being Recalled Again ???

News

The Galaxy Note7 is in full-on product free-fall right now. Retailers are pulling it off shelves, Samsung has stopped production, and the once-deemed-“safe” versions of the phone are very obviously not. Things, frankly, could not have gone worse for Samsung. The Note7’s launch has been brought to a screeching halt, and while many consumers may have been OK with Samsung’s first battery fire flub given the relatively quick turnaround and response, this second round simply has no hope of retaining that goodwill.

Singapore

Just a month or so after getting their hands on Samsung’s flagship Galaxy Note7 phones, thousands of consumers have had to exchange them for new ones this month, in a worldwide recall of the phones sparked by incidents in which they caught fire.

A small number of these consumers even had to exchange the phones twice – after replacements were found to overheat and rapidly drain power while being charged.

Two consumers told The Straits Times that they had to swop their phones again over the weekend. Another five to 10 consumers posted similar complaints about their newly exchanged phones on Samsung Mobile Singapore’s Facebook page.

Some Samsung Note7 Replacement Sets found to Overheat!

A few of these consumers even had to exchange the phones twice – after replacements were found to overheat and cause rapid drain of power while charging.

Two consumers told The Straits Times that they had to swopped their phones again over the weekend. 10 consumers posted similar complaints about their newly exchanged phones on Samsung Mobile Singapore’s Facebook page.

After a software update last Thursday, its screen showed an range of rainbow colours. The device also took more than 7 hours reach full charge.

“This sounds ridiculously long as the phones are supposed to be equipped with fast-charging capability,” she said, noting the original Note7 took about an hour to fully charge. She returned to Suntec last Saturday to exchange the phone for a second time. “Even this set feels extremely hot when charging,” she added.

Retiree Herman Chia, 64, also returned to Suntec last Saturday after his first exchange set started to overheat. “The screen turned red at the edges when I swiped up and down,” said Mr Chia, who was loaned a Galaxy S7 Edge while Samsung examines his Note7.

Senior lecturer Tracy Loh of the communications and new media department at National University of Singapore said Samsung should allow a refund or exchange the phones for another item of similar value. “Giving out replacement phones that have similar problems as the defective phones can unravel the good crisis management strategies that Samsung has in place so far,” she said.

What a disappointment in Samsung phones. Lets just hope it wont need any repairs anytime soon.