Refund and Returns Policy
At BreakFixNow, we are committed to providing high-quality repair services and ensuring customer satisfaction. If you experience any issues with our repairs, our refund and replacement policy is designed to offer a fair resolution.
1. Eligibility for Refunds & Replacements
We offer refunds or replacements under the following conditions:
- The repair service did not resolve the original issue.
- The replaced part is defective within the warranty period.
- The wrong part or service was provided due to our error.
2. Non-Refundable Services
The following are not eligible for refunds:
- Diagnostic fees and consultation charges.
- Repairs that were successful but later affected by mishandling, liquid damage, or additional damage.
- Software-related services (e.g., data recovery, software updates).
- Change of mind after service has been completed.
3. Warranty for Repairs & Replacements
- All replaced parts come with a warranty period (typically 30-90 days, depending on the part) from the repair date.
- The warranty covers defective parts and workmanship but does not cover damage caused by drops, liquid exposure, or external factors.
- Warranty claims require proof of service, such as an invoice or receipt.
4. Refund Process
- Customers must report issues within 7 days of the repair to request a refund.
- Refunds are issued only if the repair cannot be completed or if a suitable replacement part is unavailable.
5. Replacement Process
- If a replaced part is found to be faulty within the warranty period, we will provide a free replacement.
- The faulty part must be returned to BreakFixNow for assessment before a replacement is issued.
6. How to Request a Refund or Replacement
To initiate a refund or replacement request:
- Contact us at [customer support contact] with your invoice details.
- Bring your device to our service center for inspection.
- If eligible, we will process your refund or arrange for a replacement.
We strive to ensure that all our repair services meet the highest quality standards. If you have any concerns, please contact us, and we will be happy to assist you.