Refund and Returns Policy

At BreakFixNow, we are committed to providing high-quality repair services and ensuring customer satisfaction. If you experience any issues with our repairs, our refund and replacement policy is designed to offer a fair resolution.

1. Eligibility for Refunds & Replacements

We offer refunds or replacements under the following conditions:

  • The repair service did not resolve the original issue.
  • The replaced part is defective within the warranty period.
  • The wrong part or service was provided due to our error.

2. Non-Refundable Services

The following are not eligible for refunds:

  • Diagnostic fees and consultation charges.
  • Repairs that were successful but later affected by mishandling, liquid damage, or additional damage.
  • Software-related services (e.g., data recovery, software updates).
  • Change of mind after service has been completed.

3. Warranty for Repairs & Replacements

  • All replaced parts come with a warranty period (typically 30-90 days, depending on the part) from the repair date.
  • The warranty covers defective parts and workmanship but does not cover damage caused by drops, liquid exposure, or external factors.
  • Warranty claims require proof of service, such as an invoice or receipt.

4. Refund Process

  • Customers must report issues within 7 days of the repair to request a refund.
  • Refunds are issued only if the repair cannot be completed or if a suitable replacement part is unavailable.

5. Replacement Process

  • If a replaced part is found to be faulty within the warranty period, we will provide a free replacement.
  • The faulty part must be returned to BreakFixNow for assessment before a replacement is issued.

6. How to Request a Refund or Replacement

To initiate a refund or replacement request:

  1. Contact us at [customer support contact] with your invoice details.
  2. Bring your device to our service center for inspection.
  3. If eligible, we will process your refund or arrange for a replacement.

We strive to ensure that all our repair services meet the highest quality standards. If you have any concerns, please contact us, and we will be happy to assist you.

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